Mayapos

Privacy Policy

INTRODUCTION

PT DAWN DIGITAL LABS ("We," "Company") is fully committed to protecting your privacy and data security. This Privacy Policy transparently explains how the Mayapos web platform and mobile application ("Services") collect, use, and process your information.

In the context of the Services’ operations, We act as the Data Controller for information belonging to you as a business entity or administrator (Tenant), and act exclusively as the Data Processor for user information that you enter into Our system.


INFORMASI YANG KAMI KUMPULKAN

To ensure the functionality of the Service, we collect the following categories of information:

  1. nformation You Provide Directly:

  • Full name

  • Job title/position

  • Username (ID)

  • Contact information (phone number, email address, contact preferences).

  • Business information (owner’s/company’s business address).

  • Financial information (billing address, recipient’s/business account number).

  1. Automatically Collected Information:

  • Device Data (Device ID)

  • Activity logs of interactions with the Service

  • Cookies

  1. Information from Mobile Devices (Special Permissions):

  • Bluetooth (The service explicitly requests Bluetooth access solely to facilitate connections with external hardware, such as thermal receipt printers.)

  1. Information from Other Sources:

  • Transaction status data

  • Payment tokens or confirmations retrieved from a legitimate third-party payment gateway integration.

USE AND PROCESSING OF INFORMATION

We will never sell your data. All information collected is strictly processed for the following purposes:

  1. To provide, maintain, and optimize the functionality of the Service and its related features for Mayapos users

  2. To process subscription transactions and send invoices

  3. To facilitate technical support and user services

  4. To solicit feedback from users

  5. Developing the Service, products, and user experience

  6. Delivering marketing and promotional information to users

  7. Monitoring usage metrics, detecting fraudulent activity, and preventing unusual activity or system manipulation

  8. Complying with applicable laws and regulations in the Republic of Indonesia.


DISCLOSURE OF INFORMATION

We may disclose and/or share your information with third parties who provide Services to us or on our behalf and require access to such information as reasonably necessary for specific purposes, such as:

  1. Integrated Service Applications

  • Cloud Hosting

  • Payment Gateway

  1. Legal Compliance

  • Requests from government authorities or regulators required by law or court order

  • Enforcing our Terms and Conditions and Privacy Policy, including but not limited to detecting, preventing, or addressing issues related to fraud, security, technical issues, and investigating potential violations.

We ensure that all third parties receiving your information are bound by legal or contractual obligations to maintain the confidentiality and security of your data. We will only disclose information in a limited, relevant, and necessary manner in accordance with the Privacy Policy.


STORAGE OF INFORMATION

  1. Storage

We will retain the information you provide for as long as necessary for the purposes set forth in this Privacy Policy. Information will be retained:

  • As long as you remain a user of the Service or platform

  • The retention period for information begins when you stop using the Service

  • As long as there is no request to delete your account and/or personal information

We will retain your Personal Information only for as long as your account remains active, or for as long as is reasonably necessary to fulfill the purposes of data collection as described in this Policy, including for dispute resolution and enforcement of the Agreement.

If you cancel your subscription or delete your account, we will retain your data for a 90-day grace period before permanent deletion is carried out, to facilitate account recovery if necessary. Account deletion requests can be made independently by the User through the settings on the app or website.

To comply with applicable accounting standards and corporate document retention regulations in the Republic of Indonesia, we reserve the right to retain historical business and financial transaction logs. In this scenario, we guarantee that such data will be permanently anonymized so that it can no longer be linked, identified, or reconstructed as your Personal Information.


  1. Backup

We provide data backup support to ensure that all information you enter into our app is protected and can be recovered. We perform regular and automatic backups, but we still recommend that you keep your own personal backup of your important data.

To the extent permitted by law, for security purposes, or for disaster recovery, all data or information will be securely stored on our backup data storage servers; however, such information may be separated from routine processing or subject to deletion.


SECURITY

We implement the latest technical and organizational security standards, including data encryption, to protect your information from unauthorized access, modification, or destruction.

To the extent permitted by applicable law and notwithstanding our best efforts to maintain the security of your information, we make no representations or warranties that electronic transmissions over the internet, information storage technologies, and the servers comprising the Service are free from hackers, unauthorized third parties, viruses, malware, trojans, worms, or other harmful components. You should only access the Service in a secure environment.

You agree to secure your account credentials independently. Accordingly, you release us from any losses that arise or may arise as a result of your negligence.



YOUR PRIVACY RIGHTS

Under applicable law, you have the right to:

  1. Delete and/or deactivate your account using the “Delete/Deactivate Account” button in the settings menu available on the mobile app or website

  2. Review or access your personal information

  3. Change or update your personal information

  4. Request access to a copy of your personal data that we store.

  5. Withdraw your consent, in whole or in part, regarding the personal information you have provided

  6. Submit a request for data deletion.

Please note that all requests will undergo a thorough screening and verification process and will only be processed if you have met the requirements, provided sufficient evidence, and verified the applicant’s identity to carry out the deletion, deactivation, modification, or request for a copy of your personal information. We reserve the right to reject requests in part or in full in accordance with applicable laws and regulations.


AGE RESTRICTIONS

By registering for, accessing, and/or using the Service, you (or your parent or guardian, if applicable) consent to the processing of your personal data in accordance with this Privacy Policy. This consent covers the collection, use, and processing of data for the purposes of operating the Service and complying with applicable laws.

This Privacy Policy is subject to the age restrictions of Apple and Google Play.


CHANGES TO THE PRIVACY POLICY

We may make changes or updates to this Privacy Policy from time to time without prior notice to Users. Users are required to review this Privacy Policy periodically to be aware of any changes or updates made by Mayapos. The revised or updated version will be indicated by the “Revised” date at the top of this Privacy Policy

By continuing to access and/or use Mayapos Services, you are deemed to have agreed to the changes or updates made to this Privacy Policy.


CONTACT US

Any questions, product claims, or reports of technical issues may be directed to Mayapos’s operations management via:

PT DAWN DIGITAL LABS

Email: [email protected] 

Telepon: +6281936109697

Alamat: Jl. Tambak Rel Dalam, RT 11, Kel. Baru (Kampung Baru), Kec. Tenggarong Kabupaten Kutai Kartanegara - 75513

Kalimantan Timur - Indonesia (ID)